About us, the insurer of your policy

We, Assupol Life Ltd (registration no 2010/025083/06), are a registered long-term insurer and authorized financial services provider.

Our postal address is PO Box 35900, Menlo Park, Pretoria 0102, and our street address is Summit Place Office Park, Building 6, 221 Garsfontein road, Menlyn, Pretoria, 0181.
tel0861 235 664
fax012 366 3500
webwww.assupol.co.za

To claim a policy benefit

Visit any of our offices countrywide - also open on Saturdays from 08:00 to 13:00. You can find our office nearest to you on www.assupol.co.za

Or phone

0861 235 664 - for all benefits, also On-Call Plus, but not Assupol On-Call.

0800 002 614 - only for Assupol On-Call benefits, but not On-Call Plus. It is important to phone this number first. If you don`t, any costs incurred will be for your own account.

For other assistance

Visit any of our offices, or contact our client services department:
tel0861 235 664
e-mailclientservices@assupol.co.za
fax0861 329 287
webPO Box 35900, Menlo Park 0102

Complaints

Our commitment is to provide excellent service to you. Should it happen that you, after having contacted one of our offices or our client services department, still have a concern, please contact our complaints department:
tel087 098 0290
e-mailcomplaints@assupol.co.za
fax087 230 5669
webPO Box 35900, Menlo Park 0102

If, after you have contacted our complaints department, your concern has not been resolved to your satisfaction, you could approach the:

Ombudsman for long-term insurance - about an aspect of your policy
fax021 674 0951
e-mailinfo@ombud.co.za
postPrivate Bag X45, Claremont 7735

Fais Ombud - about the conduct of the intermediary who assisted you
fax012 348 3447
e-mailinfo@faisombud.co.za
postPO Box 74571, Lynnwood Ridge, Pretoria 0040

Our compliance officer

fax087 230 5667
e-mailcompliance@assupol.co.za

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